Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Identity and contact data: name, phone number, email address, city
• Vehicle and transaction data: brand, model, year, mileage, fuel type, budget, finance preference, notes
• Documents and media you upload: registration copies, photos, showroom images
• Technical data: device type, browser, approximate usage data, and form submission timestamps

2. How we use information

We use personal information to:

• Process and respond to your exchange, sell, buy, test drive, or dealer inquiries
• Conduct valuations, inspections, and ownership transfer support
• Communicate with you about your request and related services
• Improve our website, forms, and customer experience
• Comply with legal obligations and prevent fraud or abuse

3. Legal basis

We process your information based on your consent (including when you agree to our policies on forms), performance of services you request, our legitimate interests in operating a secure marketplace, and compliance with applicable law.

4. Sharing of information

We may share information with authorized branch partners, inspectors, and service providers who assist with valuations, documentation, storage, or customer support. We require such parties to use data only for the purposes we specify.

We may also disclose information when required by law, court order, or government authority, or to protect the rights, safety, and security of NEPAL Motor, our customers, and the public.

5. Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including record-keeping for transactions, disputes, and legal compliance. When data is no longer required, we take reasonable steps to delete or anonymize it.

6. Security

We implement reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is completely secure; please avoid submitting passwords or highly sensitive credentials through our forms.

7. Your rights and choices

Depending on applicable law, you may request access, correction, or deletion of your personal information, or withdraw consent where processing is consent-based. Contact us using the details on our website to make a request. We may need to verify your identity before responding.

8. Cookies and analytics

We may use cookies or similar technologies and analytics tools to understand how visitors use our website. You can adjust browser settings to limit cookies; some features may not function properly without them.

9. Children’s privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International transfers

Your information is primarily processed in Nepal. If data is transferred to service providers in other countries, we take steps to ensure appropriate safeguards consistent with applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were posted. Material changes will be reflected on this page.

12. Contact

For privacy-related questions, contact NEPAL Motor through the helpline or branch information published on our website.